Shipping & Returns

Most internet orders placed before 12pm Eastern Time Monday thru Friday will be processed and confirmed the same day.  Please note, orders placed after 12pm Eastern Standard Time Monday thru Friday, may not be processed and confirmed until the following business day.  Orders placed after 12pm Friday generally will be processed and confirmed on the following Monday. Holidays, Saturdays and Sundays are not business days. We observe all federal holidays. Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday). 

Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed. Order acceptance occurs only when your order has been shipped. We will notify you by email when that has occurred. International, Oversized, Multi-boxed items may incur additional shipping charges. A physical address is required for shipment. We cannot ship to P.O. Boxes. Flat Rate Shipping for Internet Orders Only and a $8 Flat Rate Shipping refers to ground shipping by either UPS or the USPS.   If an item requires additional shipping, that shipping amount will appear in your cart.  You will not be charged anything more after your order has been completed.

Please Note The Following: We ship International and to Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands.  All prices are quoted and all payments must be made in US$. Your order will leave our store in good condition and risk of loss passes to you when we deliver your package to the shipper. If your order is damaged in shipment, please contact the shipper immediately to make a claim. If you have any questions, please feel free to contact us.

Un-opened items may be returned for exchange or refund within 30 days after shipping. Opened items will incur a 50% restocking fee regardless of condition. Please contact us at (855)582-0091 or (602)327-6068 if you have any questions about our return policies. Defective items are subject to our inspection before a refund is approved.  All returns require a Return Authorization #, Please contact us by email before you return an item; please include your reason for a return. We will email you RA#. All unauthorized returns will not be accepted.

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